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CUSTOMERS of Lloyds Bank were locked out of the bank’s app and internet banking services today.

At the height of the problems there were 292 reports of issues with Lloyds’ service on the website Down Detector.

Lloyds Bank customers are reporting problems with the bank’s internet and app

The problem was fixed just before 5pm and the bank apologised to customers who were affected by the glitch.

The majority of customers were having problems accessing the bank’s internet service, while others experienced issues with Lloyds’ mobile banking.

Users in London and the south were most affected.

One Twitter user wrote: “How can you guys not be aware that there’s problems with online banking? It’s been down since late last night.”

The majority of problems with Lloyds Bank seem to be in the south of England, according to Down Detector

Lloyds Bank customers have been reporting problems with internet banking

Another user wrote: “Is the app down? Cannot log in – been trying since 6am.”

Someone else commented: “The website is down and so is the mobile app. None of them are working. Tried my phone, and on two different laptops.”

A Lloyds Banking Group spokesperson said: “The intermittent issues with online banking services have now been resolved.

“We apologise for the disruption some customers experienced today.”

According to the bank’s website, internet banking, mobile banking and tablet banking were scheduled to be down for maintenance between between 10.30pm on Friday February 8 and 6am on Saturday February 9.

There were 292 reports of problems at the height of the issues this morning

Customers of Bank of Scotland and Halifax, which are part of Lloyds Banking Group, aren’t affected by this morning’s outage.

Lloyds last experienced an outage in November when hundreds of customers were left unable to access their cash or accounts.

Your rights when your banking goes down

IF your banking services go down, here’s what you need to know:

Will your expenses be covered? If you suffer knock-on costs you should make a note of dates, keep receipts and a log of how much you’ve been left out of pocket. The bank may reimburse you.

What are the alternatives? Visit a branch or try telephone banking if you urgently need to access cash.

How to complain about your bank? Firstly, complain to Lloyds Bank. If the problem is not resolved to your satisfaction after eight weeks then you can complain to the free Financial Ombudsman Service.

Martha Agosto

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